Lou is the man! Great attitude, great dedication and great professionalism! He worked tirelessly on my computer all day Sunday. Making several trips to my home to followup on the progress and my computer really needed followup. It was dead from the spring 2018 Microsoft update. I had Avast internet security which rendered thousands of computers around the country dead. I had the blue screen of death and was just about to give up on my computer and all of the files on it. I called Lou as a last resort, thinking I'd just be ripped off, but NO; not only did he retrieve all of my data, but restored my computer and it works like new. This man is a true professional and anyone needing computer service should not hesitate to call Lou! You will be so glad you did.